The information you submit to us will be used to complete the death certificate. Death certificates come from Texas Vital Statistics in Austin and usually take at least three to four weeks to arrive in our office after the completion of the cremation. We will contact you when we receive them.

Upon request, we will only assist families with newspaper obituaries that have purchased our Premium cremation package. The cost of the newspaper's publication fee is the responsibility of the family and must be paid prior to publication. A free obituary is included on our website for all families we serve who choose to submit one online.

On average, it takes approximately 7 to 10 business days to complete a cremation. However, it could take longer due to circumstances out of our control. Clients purchasing our "Priority" and "Premium" packages will be given priority and receive status updates throughout the entire process. Clients purchasing the "Basic" package will only be notified when everything is complete. Once we are ready to move forward with the cremation, if there are any authorizations, we have not received from the client that necessitates a delay, a $50 daily storage fee will accrue. Should you have plans that require your loved one's ashes, please do not finalize these plans until you have received the ashes.

Ashes must be picked up or scheduled to be shipped no later than 30 DAYS following notification from us that everything is complete. We will only fill jewelry purchased from our firm. We will split/transfer ashes into multiple urns for an additional fee. If an urn is purchased from our firm, the fee will be waived. Filling of urns purchased elsewhere is by appointment and must be scheduled in advance.

A private viewing and/or witness cremation can be arranged at our crematory for those who purchase our Priority or Premium Packages. The viewing is by appointment Monday-Friday for an additional fee. Depending on the condition of the remains, this option may not always be available.

Unless we are notified in writing that there are certain personal effects on your loved one (i.e. jewelry. ID, valuables, or other items) that you would like to have returned to you, these items will be cremated with the deceased unless previously bagged and separated by the hospital or medical examiner’s office.